Airport Services

Flight Delay Services - Introduction

Flight Delay Services are the Market Leader for the airline industry throughout the UK providing a unique "One Stop Shop" solution in the event of flight delays and diversions.

We provide a central source of contact for Airlines and handling Agents in the event of a major flight disruption at any airport in the UK.

Our Central office is manned 24 hours a day, 365 days a year, to provide assitance and co-ordination for Client Airlines and Handling Agents, in the event of operational programme disruption, strikes, disasters, aircraft technical problems and adverse weather. One call from your staff for hotels, transport, meals and welfare to one of our experienced delayed coordinators is all it takes. We can look after all your passengers’ needs at any UK and Irish Airport.

The company employs over 400 staff and 200 buses and coaches to deliver its airport services nationwide.

Manchester-based Flight Delay Services has been providing a unique” One Stop Shop” solution for over 10 years in the event of flight disruption to airlines and handling agents at all major airports throughout the UK.

When the need arises to move delayed passengers off airport, from a single aircraft with a technical problem to a major incident, Flight Delay Services will arrange and book hotels, meals and transportation, leaving the airline representative or handling agent free to liaise and provide up to date information to ensure that disruption to the passenger is minimised.

Flight Delay Services has a sophisticated hotel and transportation database, providing us with live online hotel availability at every UK airport, and using the latest technology with group text messaging and vehicle tracking we offer an immediate response to all transport requirements 24/7, 365 days a year.

With negotiated rates at hotels our buying power at the hotel groups ensures that you get the best possible rate for your disrupted passengers and there is no charge to the airline industry for our services. Flight Delay Services is part of the TGM Group Ltd, providing solutions to the airline industry throughout the UK.